FAQ
Below are the most common questions by topic. If you still have a question after you review this information, click on the Chat Support link above. If a DASH team member is online, we'll be happy to help you.
USING THE CATALOG
What is the purpose of the Catalog?
The DASH Catalog is a structured, searchable resource for action figure collectors. It aims to make collecting easier by being a reliable, comprehensive catalog for collectors to discover new figures and information about them. The Catalog also serves as the foundation for DASH's collection management and Marketplace. With living linkages between the Catalog and the other key sections in DASH, as the Catalog gets better, collector's understanding about their collections and wanted list gets better. Importantly too, a strong Catalog streamlines mundane tasks such as listing items for sale and estimating the value of figures.
The task of creating and maintaining this Catalog is immense. Therefore, the Catalog in DASH is enabled to enable the passionate and knowledgeable collector community to contribute to its maintenance. One day, we hope that even figure manufacturers will help keep the Catalog accurate, especially as they launch new figures. As a free resource for collectors, it serves like a 'Library of Congress' for the community.
Watch a brief video tutorial about finding your items in DASH.
What is a DASH ID and how can I use it?
One of the key challenges for collectors is in the identification and communication of which specific item they have. The collectible market has a number of particular idiosyncrasies that make this identification and communication particularly challenging.
Consider these three figures:
As is often the case, it is not clear from the packaging even what the name of the figure is. Some people may call it “Human Torch” and others may call it “Marvel Legends Human Torch.” (Consider the likelihood that part of the name is misspelled too. Many action figure characters have unusually spelled names, which leads to lots of errors.)
Most action figures have UPC barcodes on them, which are supposed to be a unique identifier for the item. Of course UPCs don't help a collector who has just a loose figure, but the issues are deeper than that. For example, it turns out that Hasbro distributed this figure different ways that are significant for collectors. In one variation (the first item), the figure has a dark red body with white lines and flaming hair, while in another (the second photo), the figure is a much lighter color. Both of these figures are from the same series and carry the UPC 653569333326.
In DASH, all figures are given a unique “DASH ID” which greatly simplifies the process of communicating with others what figure you want or have. Additionally, DASH has established naming guidelines that help collectors communicate about figures in the most accurate and efficient way. In this case, the first figure is named “Human Torch (Wal-Mart Exclusive)” and has the DASH ID of AF-847999. The second figure is named “Human Torch (Dark with White Lines - No Flaming Hair) (Variant) (Wal-Mart Exclusive)” and has the DASH ID of AF-106457. So, with DASH, it is easier to accurately identify the figure and communicate which figure you want efficienctly, simply with the DASH ID.
Compounding this particular issue is that Hasbro also issued another “Marvel Legends Human Torch.” (the third photo) It was also a “Build-A-Figure” figure. All three of the figures are about 6 inches tall. In other words, it would be quite easy to miscommunicate about which figure you had or wanted by simply saying “Marvel Legends Human Torch by Hasbro which was a 6 inch build-a-figure.” (And that’s a lot of information!)
This figure is from the Ronan the Accuser series, with simply the name “Human Torch” and has the DASH ID of AF-355523. Knowing that will help collectors who want to know the other figures in this series, since with DASH, it is simple for collectors to filter figures per series.
A final reason UPCs don't work as a unique identifier is that a good number of figures do not have a UPC. For example, most figures before 1976 do not have a UPC. Many figures produced as show exclusives don’t have a UPC. Many figures from some manufacturers (e.g. DC Direct) do not have UPCs. Many manufacturers do not assign a UPC to mail-away or build-a-figures. Etc. In other words, the idea of having a unique identifier per type of item is a good one; nevertheless, UPCs do not accomodate the unique circumstances for collectible action figures. The DASH ID overcomes these issues.
I can’t find the figure(s) I am looking for. How can I find them?
There are two main ways to find figures in the Catalog: browsing/filtering and search. The best way to learn about how to browse and find items in the Universe is to watch a quick video tutorial.
Learn how to find your items in DASH.
If you have several figures of the same brand, you may find clicking through the linked series to be the most efficient way. Start by choosing either one of the top brands as shown, or you can peruse from the more than 700 brands currently identified. You can also browse by genre, manufacturer or year. As you click on different series, you will notice that the figures in the list below are filtered. The great thing is that you learn as you explore, and once you find the series you are looking for, all the figures you are looking for are right there. At any time, if you see a figure from the series you are looking for, you can click on its series to see only the figures in that series.
If you are looking for a particular figure, search works really well. Type the most specific part of your figure’s name into the search box. For example, if you are looking for “Luke Skywalker in Imperial Guard Disguise with Taser Staff Weapon,” searching for “Luke Skywalker” will return over 200 figures. Instead, if you search for “taser,” the search will return only 4 figures.
We’re doing our best to add UPC codes to the database too, so searching for your figure’s UPC code is another good strategy. (Be sure to type in the full 12-digits.) For dealers or collectors with a massive packaged collection, using a UPC barcode scanner works very well with DASH. Simply click in the Search box and scan the UPC of a figure. If that figure has its UPC in the Catalog, then you will see it. (If the search results are null, please search with other criteria. When you find the right figure, please add the UPC!) Some figures don’t have UPC codes, but do have manufacturer or assortment numbers. You can also search for those numbers.
If you are looking for a full list of figures and you can’t find it by brand or series, you can try searching for an unusually named figure in the series. Find that figure and see that figure’s “Series Info” to know where in the Catalog the other figures of that series can be found.
In the event that a brand, series or figure is missing from the Catalog, please add it using our DASH-wiki functionality. Please do a thorough search before you do so though as we don’t want to add duplicates to the Catalog.
I see some inaccurate or missing information. How can I correct this?
DASH’s Catalog is built as a “wiki-enabled” community resource. We have internal audit capabilities and a team of experts to help review updates made to the Catalog; however, we rely on the contributions of our users to keep the DASH Catalog the most accurate and comprehensive resource for action figure collectors.
Editing information for an item in the Catalog is easy. Click on the name of the figure to display the Item Details screen for that figure. There, you can simply click on many of the fields to edit or add to the Catalog. Make your change and click OK. Your updates are now live for everyone. As mentioned, we routinely audit this information for accuracy. All edits are tagged with the user name of the person making the edit.
Adding items to the DASH Catalog is easy too. Before you add an item, we ask you to do a thorough search for the item first! We are working hard to remove duplicate entries, and many times, users will find the figure they think is missing in a different series. Please review the “How to Find a Figure in DASH” for tips and best practices for finding figures.
To add a figure in the DASH Catalog, click on the Catalog tab. Find the place in the Catalog where you think the figure you want to add should be. For example, if you think the DASH Catalog is missing a boxed set from the Lord of the Rings in The Return of the King series, you would navigate to Mythical & Fantasy / Lord of the Rings / Toy Biz / The Return of the King / Box Sets and click the Add New Item button. Fill in the information on these screens and click OK. DASH will generate a new, unique DASH ID for your new entry and display it in the series you are in (unless you created a new subseries.)
Watch a brief video tutorial about adding new items and editing existing items in the DASH Catalog.
I think there are some duplicate figures. How can I correct this?
There are three things regular users can not edit in the Catalog. First, users can not add or change the value ranges for any figure. Users are encouraged to provide feedback and information about any value range in DASH. All feedback is reviewed by DASH’s impartial expert staff and they will make the appropriate changes. The second thing regular users cannot do is actually delete items or photos from the DASH Catalog. The DASH admin staff is eager to hear about any duplicate items or erroneous photos (please provide the 6-digit DASH ID of the figures in question!) and this expert team will take action to clean up the data. We KNOW there are duplicates and errors in the Catalog (and frankly, there always will be), so getting feedback from the community of collectors is critical.
I see some pictures that aren’t right for the picture. How can I delete photos in the Catalog?
See the previous answer. Only DASH “Content Admin” personnel can delete photos in the Catalog today. Please click on the Contact Us button and report any errors you see (please note the DASH ID of the items) and we will correct the issues.
How can I get attribution for the photos I upload?
We like recognizing user contributions to the Catalog. Whenever you upload a photo to the Catalog, you will see a checkbox to turn on attribution for your uploads. We default to your user name, but you can change that. You can also link your attribution string to any web page. Just type in the URL for your link and upload your photos.
How can I add photos to the Catalog? Do you just want packaged photos?
If you have photos to contribute to the Catalog, open that figure’s Item Details screen in the Catalog tab. Click the red “Upload Photos” button and follow the prompts to pick your JPG or PNG pictures. While most of the photos in the DASH Catalog are of packaged action figures, DASH very much wants both high-quality packaged AND loose photos of every figure. You will see a photo selector appears down the left edge of the photo viewer, enabling the user to choose to view one of many different photos for a single item.
What are the item naming standards on Collector-ActionFigures?
We strive to follow a simple rule when naming figures in the Catalog. We try to name the figure by the name on the packaging. That means that some figures share a name with other figures (e.g. there are a lot of figures named “Darth Vader”). You will also see some long names (e.g. Absorbing Man with Wrecking Ball & Breakaway Safe) because that is the name/description given on the package. You may also see some misspelled words and other errors. That is because we are simply following what was printed on the packaging. Because all items have their own unique DASH ID, users do not have to overload the name with extraneous information, introducing numerous inconsistencies in the Catalog.
You will also notice that we append the item name with several other optional things as well. For example, if the figure is a variant (or has a variant), we delineate the differences in parentheses. An example of this is DASH ID AF-858885: Age of Apocalypse Weapon X (Wal-Mart Exclusive) and DASH ID AF-115611: Age of Apocalypse Weapon X (Burnt Face) (Wal-Mart Exclusive). You see that the variation and the exclusive distribution partner are appended to the regular item name. Please see the DASH Catalog Item Naming Guidelines for more detail.
MANAGING MY COLLECTION
How do I add items to my collection?
Get a great overview of DASH's collection management features.
To add items to your collection, first register for an account. DASH needs to know who to credit the collection to! Next, click on the Catalog tab. Find a figure that you have and click on the Add to My Collection button in the ”I’ve Got It” column. If you have two of that item, click the Add to My Collection button twice. When you add an item to your collection, a copy of that figure is recorded in the My Collection section of DASH. You will notice that, for example if you clicked Add to My Collection from the “Battle at Shelob’s Lair” figure with DASH ID AF-483439, you would see that figure listed under your My Collection tab with the DASH Unit ID of AF-483439-XXXX. Any collector of that figure will share the first six numeric digits of the DASH ID, but every unit across collectors will have a unique last 4 digits.
How can I remove items from my collection?
To remove items from your collection, click on the My Collection tab and click on the figure you want to remove. Next to the DASH Unit ID for that figure, you will see a red X button. Click it and you will be asked to confirm your deletion. Ciick OK and the figure no longer is in your collection.
I see that I can record different information for my figures. What do the fields mean?
The figures in your collection inherit all of the great info that you see in the Catalog, but in your collection, you can add specific information about your specific items. Click on each of the following fields to record this information for your figures:
Grade – Please see the DASH Packaged Action Figure Grading Guidelines for the specific definitions for this C-scale. Loose figures have a wider degree of variability in condition, so the Grade definitions are not as useful for loose figures.
Condition – Whereas “Grade” is a sort of short-hand for an item’s condition, the Condition field enables a collector to write a freeform description of his item’s condition. There are a number of abbreviations collectors may use in the Condition field, but the important thing is to accurately and honestly describe your figure. In the event you ever sell that figure, you will save yourself and your potential buyer a great deal of grief by accurately and honestly describing the condition of your item.
in Package If your item is in its original packaging and has never been opened, you should choose “in Package.” If your figure is loose or is in its packaging, but the packaging is not unopened, you should choose “Loose.” This designation is important in describing your items accurately, but it also affects the total valuation of your collection.
Date Acquired (private field): Pick the day you acquired the figure.
Acquisition Cost (private field): Record how much you paid for the figure.
Location (private field): For collectors with extensive and distributed collections, this is a field that helps them find their figures. For example, a collector may record “In box #3A in the basement” for a figure’s location.
My Value (private field): Most items in the DASH Catalog have ranges for packaged and loose values. These values are based on a C7 grade figure. If your figure is different significantly from this assumption (e.g. it is autographed, AFA graded, or is in materially better or worse condition), you may want to fill in your own value for the figure. If you fill in the My Value field, DASH will use it when reporting your collection’s overall value.
Custom Field 1 and 2 (private fields): The two custom fields are for collectors and sellers to record other types of information about their figures. Many sellers opt to record their own SKU number in one of these fields to help them manage their inventory across multiple sales channels.
Note: If you sell a figure, all non-private fields and photos will be moved to the buyer’s collection. Private field information is not shared with anyone.
How can I upload photos of my own items?
When you are in My Collection and click to see a figure’s Item Detail screen, you can click on the Upload Photos button. Pick JPG or PNG files to upload for that item. If you have better photos for an item than are presently in the Catalog, please consider uploading your photos for that item into the DASH Catalog.
How does having my collection managed on DASH benefit me?
Of course the biggest benefits are being able to keep track of what you have and what you want. Instead of having to try to remember it all, DASH collectors can access their full collection and wanted list from any web browser, or from their iPhone (and Android-based mobile phone coming soon.) No more guess work.
Beyond that, because your collection is integrated with the DASH Catalog and Marketplace, it becomes a dynamic collection. As the information for your figures is improved in the Catalog, your collection gets enhanced. One interesting benefit of managing your collection alongside thousands of other collectors is that you gain insights about your own items, based on the aggregate activity of the community. For example, DASH shows collectors how many other DASH users have marked their items as wanted. DASH also gives collectors a feel for how commonly their items are collected by the collecting community. Collectors can also rate all figures in the Catalog, so collectors see the aggregate community’s overall average rating for each of their figures too. Additionally, as items you want are posted for sale or reduced in price, DASH can automatically notify you. There are a number of other personalization features planned as well for collectors that manage their collection in DASH. These features will make collecting more fun and efficient.
Another neat benefit of managing your collection on DASH is your Showcase. Think of this as YOUR web site for you as an action figure collector. Every DASH user gets their own showcase, so you can easily share your collection and passion with other collectors. Copy and paste your own showcase URL into emails or into your standard forum signatures!
Learn about the DASH Collector Showcase feature.
Lastly, because DASH also has the world’s largest online value guide for action figures, collectors can see an overall value of their collection. In particular, this report makes getting insurance for your collection easier and often less expensive. See more about the extra features DASH Collector's Club users get.
I get alerts on some of my Wanted Items. How does that work?
By default, when a user adds an item to his Wanted List, DASH turns on ”Marketplace Alerts.” Whenever a new item is listed for sale or reduced in price, a DASH user who wants that item gets a brief notification with link to review that listing. You can turn on/off alerts on an item-by-item basis in your Wanted List, and you can turn off Marketplace Alerts by default in your Account Settings.
BUYING
What makes buying on DASH safe and secure?
Technically, buyers and sellers can feel safe using DASH because it leverages the most popular and proven payments platform in the world, PayPal. All money flows directly between buyers and sellers, and both parties are bound by the PayPal Dispute Resolution Center. All user-sensitive, confidential information is transmitted using encrypted communications, and it is stored in a secure format on DASH systems.
Both buyers and sellers are able to communicate through the DASH messaging system without revealing personally identifiable information. Importantly, there is a feedback mechanism for both buyers and sellers. Both parties are incented for good behavior knowing that the other party can hurt their “reputation” on DASH with a negative feedback rating.
How do I pay for items I buy in the DASH Marketplace?
Both buyers and sellers must have active PayPal accounts. On PayPal, payment can be made with credit card, bank draft or e-Check. We may add other payment methods later.
How can I contact a seller?
Users can contact the seller of any item in the DASH Marketplace. Click on the “Contact Seller” button for a listing and write a note. This communication shows up in the seller’s DASH Inbox, where he can reply to you securely, using only DASH usernames.
How do I leave feedback for a seller?
Feedback is critical in online marketplaces. It provides a way for buyers and sellers to grade each other, establishing a “trustablility reputation” for each of the partners in the transaction. To leave feedback for a seller, click on the My Account link at the top of the screen. Under the “Your Purchase History” section, there you will see a link for “Purchases to leave feedback”.
The feedback model in DASH is two-part. First, was your experience Positive, Neutral or Negative. If the seller communicated adequately with you, dealt with you honestly, and was reasonably responsive, we encourage you to consider that a “Positive” experience. Even if the figure wasn't exactly what you'd hoped for or if there was a shipping error due to the post office, did the seller work in earnest to resolve any issues to your satisfaction? If so, then a “Positive” rating is likely appropriate. If the seller really did not try to gain your satisfaction and you will not likely do business with that seller again, then a “Neutral” or “Negative” rating may be in order. The second part of the rating is a comment field, and what your write there is very important to both future buyers and that seller. Please take the time to fill in feedback for every transaction!
How do I keep track of the feedback sellers have left about me as a buyer?
Sellers can also give feedback on buyers. There are buyers that are not good to do business with as well, and seller feedback helps to provide a check on the buyers. Buyers are responsible for paying and being reasonable about the transaction. To see your buyer feedback, click on My Account at the top of the screen. Under the Account Settings, you will see a link for “Your Marketplace Feedback”. That will list all the feedback that you have received from others.
I see new discounted items every day. How are those selected?
DASH offers our sellers the opportunity to opt-into a special daily promotional program. When a seller opts-in, all of his listings are eligible. Every day, DASH will randomly select a number of listings from this pool of opted-in sellers. DASH will then promote these listings for purchase for the next 24 hours as available for purchase for 24% Off that item’s regularly listed price. What makes this program particularly interesting is that it is a random selection of items. Because of that, sellers can not anticipate which listings will be selected, and therefore cannot temporarily raise the price of the item to be able to put it “on sale.”
What happens after I buy an item on DASH?
When you click the Checkout button in your Shopping Cart, DASH will ask you to log into PayPal to authorize payment for your order. DASH will have set up your order(s) through PayPal for you, so this is a simple process. Only after you have authorized payment is the seller notified of the purchase. DASH will then notify the seller of the sale, instructing them to send the items to your specified shipping address. The seller will see the orders well-documented in PayPal too, enabling them to take advantage of PayPal features such as label printing, customs documentation, etc. Usually, DASH sellers will post the status of your order on the DASH site. You will see this status information in your My Account screens (Your Purchase History). This is also the place you will leave feedback for the seller.
Once the purchase is confirmed too, the item(s) that you have bought will automatically show up in your Collection. You will inherit all of the photos associated with that figure, and DASH will record the price you paid as the acquisition cost as well as your date of acquisition.
SELLING
How much does it cost to sell in the DASH Marketplace?
Sellers pay DASH a 7.95% transaction fee based on the selling price of an item. Sellers pay no listing fees. For information about our PowerSeller Program, contact us.
How do I list an item for sale in the Marketplace?
Watch a brief video tutorial about selling your items in DASH.
The first step to sell items on DASH is to register and configure your account for selling. To configure your account to sell, you will need to agree to the terms and conditions, as well as register your PayPal information so that DASH can facilitate payment to you when one of your items sells.
Click on My Account at the top of the DASH screen. There, you will see a link for “Marketplace” in the Account Settings section. Click on “Marketplace”. Complete the following as appropriate:
Your PayPal Account Email Address (required): This is the email address you have on record with PayPal. DASH will use this to set up the orders/invoices/payments in PayPal for you when you sell items.
Your Region (required): This field helps DASH show you relevant listings. When you register, we ask for your region, and this is simply a place for users to change the region they specified when they registered.
Marketplace Terms and Agreement (required): Read all of these terms carefully. To sell on DASH, you must agree to them.
24-for-24 Program Participation (optional): This is an optional program designed to give sellers more visibility in selling items. Read the program details carefully before opting into the program.
Default Shipping and Handling Settings (required): Here, sellers choose what geographical regions they choose to support as a seller. Buyers from unchecked regions will not see your listings or be able to purchase them.
For each region you ship into, here you designate the “default” amount you will charge for shipping to a buyer in that region. You will want to consider the items in your inventory and decide what size and weight would be the average for most of the items in your inventory. The values for your default shipping should be based on your most common size and weight item. (You can override the shipping amounts for any and all of your items, but this sets a convenient default for your most common sized item.)
If you want to support automatic “Combined Shipping”, you will need to check the box. You will also need to specify the shipping amount charged into each region for items as part of a multiple-item order. Here is an example of how DASH will automatically calculate the shipping charges for a multiple-item order:
A buyer purchases three figures from you. One of the items has a $10 shipping fee. The other two items have a $6 shipping fee. You have specified a $2 cost per additional items. DASH will charge the buyer a total of $14 ($10+$2+$2) for shipping for this order, and it will show the buyer that they saved $8 (without combined shipping, the buyer would have expected to pay $22 ($10+$6+$6) in shipping) by buying multiple items from you.
Default Message to Buyers of your Items (optional, but highly recommended): Buyers will see this message from you for every listing you have. Buying online requires more trust by the buyer, and this is the best way you can tell them about yourself and why they should do business with you. Who are you? If you have been selling on eBay or Amazon for a long time, let them know. What makes your special? Are you an expert collector? How do you grade your figures? How do you package for shipment? How do you communicate with buyers? How do you ship? Do you require insurance on orders? Do you use the PayPal shipping and tracking service? Etc. This is your chance to differentiate yourself and identify with the buyer.
DASH includes a basic message you can use as the start of what you want to communicate. Click on the link and copy/paste the text of this sample message to get started.
When you have configured yourself as a seller, you are now ready to start listing your items for sale. There are four basic steps:
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Build Your Collection (Inventory): DASH uses the term “Collection” to be the list of items you have. Some sellers think of this as their “Inventory.” Collectors manage their collections in the My Collection tab, and sellers manage their inventory under the My Collection tab.
As opposed to some online marketplaces, DASH does not allow sellers to simply “free-form” listings in the Marketplace. ALL ITEMS FOR SALE EXIST IN THE CATALOG.Therefore, if you don't see the item you want to sell in the DASH Catalog, you must first add it to the Catalog. (See the FAQ section on the DASH Catalog for more information.) Ultimately, this model saves both the seller time in item identification and listing efficiency, and it saves the buyer potential misinformation or ambiguity about the item listed for sale.
To add an item to your collection, find it in the Catalog and click “Add to My Collection”. If you have multiples of the same item, click “Add to My Collection” for each one. Each click will add a separate item to your collection. If you have 3 “Peter Parker” figures from Mego's World's Greatest Super Heroes (first, you would be very lucky!), then you would click “Add to My Collection” three times for the item with DASH ID AF-109703.
List For Sale: Now you are ready to actually put items in the Marketplace. In the above example, in My Collection you will see that you have three separate entries, each with a DASH ID of (for example) AF-109703-0014, AF-109703-0015, and AF-109703-0016. Now, if one of your items is in package and in C8 condition, you can record that, associate pictures of just that individual item, and price it accordingly. Likewise, if one of your figures is loose, you can price and take pictures of it separately. Also, if you sell the loose item, you can simply remove that item from your Collection.
To edit each entry in your collection, click on it’s name to see the Item Details screen. Click on any of the item details fields to edit it according to each item. (See the FAQ section about Managing My Collection for more information about this.)
For each figure you want to list for sale, you must fill in the fields in the section called “For Selling Your Item”.
List my item for sale (required): If this checkbox is checked, your item will be listed in the Marketplace.
Sales price (USD) (required): This is the item sales price for your listing. All prices are in United States Dollars.
Shipping regions and prices (required): The values for the regions and fees will be inherited from your default Marketplace Settings as specified in your My Account settings. If you change the shipping regions and/or fees on any particular item, those changes will always be used and will override your default shipping regions and costs. Any item that has no region/shipping overrides will inherit your current default Marketplace Shipping settings.
Other info about your item included with your listing (optional): This is an area the seller can use to communicate item-specific information relevant to selling. For example, if your action figure is autographed, you would detail that here. If your figure has an unusual provenance, list that here.
What happens after someone buys my item?
After a buyer has authorized payment to your PayPal account, you will receive a message in your DASH Inbox (as well as through your email) informing you of the purchase. This email will list the item(s) purchased from this user, give the transaction details, and it will give you the shipping address of the buyer.
If you log into your PayPal account, you will find that DASH has created an order for you in PayPal. The purchase information is filled in should you want to use PayPal’s shipping or customs forms features.
You should pack the item for shipment to the buyer and communicate with the buyer about the status of their order through the transaction details available under My Account. You will find a section called “Your Sales History” where you can post updated shipping status and information (e.g. tracking number) for the buyer.
I sold a figure I’ve listed on DASH somewhere else. How do I remove it from the DASH Marketplace?
If you have an item for sale on DASH and sell it elsewhere, simply click on the My Collection tab and find that item. You will see a red X circle next to the DASH ID for that item. Click that red X button and confirm that you want to remove that item from your collection. By doing this, it will be removed from the DASH Marketplace as well.
If you have an item for sale on DASH and decide to no longer sell it, click on the My Collection tab and find the item you want to remove for sale. Go into that item’s Item Details (click on the item name) and uncheck the “List my item for sale” option. Save changes and the item will no longer be for sale on DASH, but it will remain in your collection.
How do shipping costs work?
Please refer to the information about listing an item for sale. These shipping features accomodate the most typical transactions. In the case that buyers and sellers work out different shipping fees for a transaction, DASH recommends that the buyer/seller simply process a refund to the other party through PayPal to account for the difference.
I don’t want to sell to people in some countries. How can I keep that from happening?
In My Account, you will find Marketplace settings. Be sure to uncheck the geographic regions you do not want to support. Buyers from countries within those regions will not even see your listings in the Marketplace and will be unable to purchase from you.
How do I communicate with the buyer about the status of their order?
in my Account, you will find a section called “Your Sales History” where you can post updated shipping status and information (e.g. tracking number) for the buyer.
How can I promote my listings on DASH?
There are several ways sellers can promote their listings on DASH today. The team at DASH is working on additional opportunities as well.
Send Prospects a Web Address with Your Listings: Every seller on DASH can send (or post to web sites) a listing that showcases only the items they have for sale. The URL for this is: http://www.collector-actionfigures.com/dash/marketplace/seller/“username”/ where you replace “username” with your DASH username.
Participate in the 24-for-24 Promotional Program: Here’s how the program works.
- Every day, DASH randomly selects a number of listings from the DASH Marketplace for the 24-for-24 program.
- DASH promotes these "Daily Deals" on its home page and front page of its Marketplace.
- Until 11am (EST) on the following day, the price of the selected listings will be reduced by 24%. The shipping fees will not be reduced, and your standard shipping rates will be charged.
Add new listings or reduce the price of existing listings: DASH highlights the most recent listings that have been added or updated on its Marketplace home page. Additionally, added listings or reducing the price of a listing triggers a Marketplace Alert email to those collectors that have marked that figure as wanted.
How can I tell what figures people might want to buy?
There are several ways to review what figures have been marked as Wanted by other collectors. You can see this the total number wanted in the Catalog, as well as in your My Collection.
What are good tips for estimating shipping costs?
Step 1: Package your item, then weigh and measure the parcel. Even if your item only weighs a few ounces, it is important to note the total weight to accurately estimate shipping costs. If you measure or weigh your item before wrapping it, keep in mind that the weight of the box or the packaging materials (irregularly shaped boxes in particular) can change your original shipping estimates. (Note: Getting an accurate weight for the parcel is key. You really need a real postal scale to do this, or you can take the item to your local post office where you can weigh it.)
Step 2: Select your shipping service provider. Common choices are the United States Postal Service (USPS), UPS, FedEx, or DHL. Items shipped through the USPS via Paypal get discounted shipping rates, as well as free tracking. Calculate your shipping costs based on the shipper's calculations. USPS, UPS, DHL and all other major shipping services provide online tools to calculate shipping. Visit their website for an accurate estimate. Here are some links you may find handy.
Shipping cost estimators:
What are good tips for packing action figures for shipment?
- Choose a box that’s slightly larger than the item you’re sending so you can cushion the item with packing material on all sides.
- Pack the item with bubble wrap, peanuts, foam, or paper so there’s no room for your item to shift.
- Use clear or brown packaging tape, reinforced packing tape, or paper tape. Tape should be at least two inches wide.
- Don’t use masking tape, cellophane tape, cord, string, or twine. Tape the opening of the box and reinforce all seams.
- Properly label the package and include a return address. If you’re reusing a box, cover any previous labels or cross out any previous address information with a heavy black marker
- It is always a good idea to include a packing slip/return address inside the box in the event of damage to the label and so the buyer is reminded of how to contact you for feedback or in the event of a problem.
Note: DASH supports the automatic shipping label printing feature in PayPal to make printing an accurate shipping label for your parcel quick and easy. (Courtesy: eBay website)
OTHER
What is the best browser to use for Collector-ActionFigures?
We regularly test with Firefox, Chrome, Internet Explorer and Safari. We find that Firefox and Chrome are the fastest and most reliable, but IE and Safari work well also. We know people use browsers other than these four to use DASH, but we don't test or try to fix bugs on any browser other than the four we regularly test with.
How can I send a message to another collector?
DASH has an internal messaging system to enable communication between users without divulging personal information. Right now, conversations can only be initiated to a user who is selling an item in the DASH Marketplace. Once the conversation is initiated, the two users can exchange messages.
How do you get the DASH iPhone and Android apps?
Search for “action figures” in the iTunes App Store to download and install the DASH “Figures” app to your iPhone, iPod touch or iPad.
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